Crownsburg 2023 Privacy and Cookie Statement

Crownsburg, is responsible for the Processing of Personal Data as set out in this privacy statement.

Applicability privacy statement

This privacy statement provides information about the Processing of Personal Data of (contact persons of) customers and relations of Crownsburg as well as visitors to the Website. This privacy statement therefore does not apply to Third Party websites.

Definitions

In this privacy statement the following terms are understood:

1. Processor: a natural or legal person, government agency, agency or other body that processes Personal Data on behalf of Crownsburg;
2. Third Party: anyone other than: You, Crownsburg, a Processor, or any person authorized under the direct authority of Crownsburg or the Processor to Process Personal Data;
3. You/You(w): the (contact person of the) customer and/or relationship of Crownsburg as well as the visitor to the Website whose Personal Data is processed by Crownsburg;
4. Personal data: any data that relates to you and can also be traced back to you, in particular on the basis of an identifier such as a name, an identification number, location data, an online identifier or one or more elements that are characteristic of the physical, physiological, genetic, psychological, economic, cultural or social identity of You;
5. Consent: any free, specific, informed and unambiguous expression of will by which You accept the processing of Your Personal Data by means of a statement or an unambiguous active act;
6. Providing Personal Data: disclosing or making available Personal Data;
7. Processing of Personal Data: an operation or set of operations relating to Personal Data or a set of Personal Data, whether or not carried out by automated processes, such as collecting, recording, organizing, structuring, storing, updating or modifying, retrieving, consulting, using , provide by transmission, dissemination or otherwise making available, align or combine, block, erase or destroy Personal Data
8. Website: Crownsburg Website (https://www.crownsburg.com)

Personal data that we receive and process

Crownsburg collects Your Personal Data, among other things, when You visit the Website, purchase products from Crownsburg, contact Crownsburg and/or provide contact details to Crownsburg yourself.

Crownsburg only processes Personal Data that is strictly necessary for the purposes for which it is collected. For example, the following Personal Data can be collected (among other things):

• First and last name
• Sex
• Date of birth
• Birthplace
• Address data
• phone number
• E-mail address
• IP address
• Other Personal Data that You actively provide, for example by creating a profile on the Website, in correspondence and by telephone
• Location data
• Information about Your activities on the Website
• Data about Your surfing behavior across different Websites (for example because this company is part of an advertising network)
• List of customer contact details via an app
• Internet browser and device type
• Bank account information

Special and/or sensitive Personal Data that we process

Crownsburg does not intend to collect Personal Data from Website visitors under the age of 16 unless parental or guardian Consent is obtained. However, Crownsburg cannot verify whether a visitor is over the age of 16. Crownsburg therefore advises parents to be involved in the online activities of their children, in order to prevent data about children from being collected without parental consent. If You believe that Crownsburg has collected Personal Data from a minor without such Consent, please contact Crownsburg at info@crownsburg.com so that Crownsburg can delete such Personal Data.

For what purpose and on what basis do we process Personal Data

The Personal Data obtained by Crownsburg will be processed for the following purposes:

Maintaining contact with you

If You request information from Crownsburg, Crownsburg will process the Personal Data provided to fulfill that request and/or answer Your questions.

To perform an agreement between You and Crownsburg

For the execution of the agreement between You and Crownsburg , Crownsburg may need Your personal contact and billing information as mentioned under Article 2 of this privacy statement. These Personal Data are used to implement the agreement and obligations arising from it. In particular, it concerns the following purposes:

• the acceptance of Your order;
• processing Your order and sending it;
• to keep You informed of the status of Your order;
• billing and collection;
• handling questions and complaints.

Account

If You create an account via the Website , Crownsburg will process the Personal Data You provide to Crownsburg for Your ease of use and ordering. This account and the Personal Data contained therein can be used to place orders by You.

Newsletters
If You have provided an email address, You may sign up for the free Crownsburg newsletter. It will only be sent to You by Crownsburg after You have indicated that you wish to receive it. You can always unsubscribe from the newsletter by clicking on the unsubscribe button at the bottom of the newsletter.

Other purposes for using Personal Data

Crownsburg may also use the Personal Data You provide to Crownsburg by email, telephone, postal mail or otherwise for the following purposes:

• to analyze, develop and improve the Crownsburg Website and services;
• to comply with legal obligations; and
• for marketing purposes.

Fundamentals

The Personal Data will only be processed if one of the following conditions (bases) is met:

• You have given Permission for this;
• it is necessary for the performance of an agreement to which You are a party;
• it is necessary to comply with a legal obligation to which Crownsburg is subject;
• it is necessary to protect the vital interests of You or another natural person;
• it is necessary for the purposes of the legitimate interests of Crownsburg or a Third Party, except where the interests or fundamental rights and freedoms of You override the interests of Crownsburg and/or the Third Party.

Automated decision making
Crownsburg does not make decisions based on automated processing on matters that can have (significant) consequences for individuals. These are decisions taken by computer programs or systems, without involving a person (for example, a Crownsburg employee).

How long we retain Personal Data

Your Personal Data will be kept for as long as this is necessary for the processing of the purposes referred to in Article 4 of this privacy statement. After the (legal) retention period, Your Personal Data will be destroyed.

The retention period of Crownsburg 's records is 7 years, in accordance with the legal retention obligation. This includes the agreement(s) concluded with you. This term starts after the agreement has ended.

When You send Crownsburg an e-mail or ask a question via the contact form, the data You send Crownsburg will be kept for as long as the nature or content of your e-mail or message requires for the complete answering and handling thereof. .

The above does not apply in the event that Crownsburg has a legal obligation to retain the Personal Data for a longer period of time.

Sharing Personal Data with Third Parties

Crownsburg will not disclose Your Personal Data to Third Parties without Your Consent, unless:

1. that is necessary in the context of the performance of the agreement between You and Crownsburg , for example in connection with the payment and/or collection of the invoices and the shipment and delivery of the products.
2. Crownsburg is required by law or in an emergency to disclose Personal Data to government authorities; or
3. if there is a reorganization or transfer of business at Crownsburg resulting in Crownsburg having to transfer Personal Data to another organization.

Cookies, or similar techniques, that we use

Crownsburg uses cookies to collect information. A cookie is a small text file that is stored in the browser of your computer, tablet or smartphone when you first visit the website.

On Your first visit to the Website, Crownsburg has already informed You about these cookies and Crownsburg has asked for Your Consent to place them. You can opt out of cookies by setting your internet browser so that it no longer stores cookies. In addition, You can also delete all information previously stored via the settings of Your browser. For an explanation, see: https://veiliginternetten.nl/themes/positie/cookies-wat-zijn-het-en-wat-doe-ik-ermee/

Crownsburg uses functional, analytical and tracking cookies. The functional cookies ensure that the Website functions properly and that navigation through the Website is pleasant. These cookies can also be used to temporarily store data, which increases the ease of use of the Website. We use the analytical cookies to make analyzes about the use of the Website. This allows Crownsburg to analyze which pages of the Website You visit at what time. Finally, the tracking cookies are used to link to social media such as Facebook and Instagram, for example. The content of the Website can be shared on social media via these buttons. These buttons use cookies from Third Parties (including social media parties or another party acting for the social media parties) so that they recognize you when you access something from the Crownsburg Website. want to share.

Below is an overview of the cookies used by Crownsburg :

Name:	cookie:	Retention period:	Function:
CookieConsent	CookieConsent	1 year	Stores the user's cookie status for the current domain.
Google Analytics	_ga	2 years	Analytical cookie that measures Website visits. Used to distinguish visitors from each other.
Google Analytics	_gid	24 hours	Analytical cookie that measures Website visits. Used to distinguish visitors from each other.
Google Analytics	_hole	1 minute	Analytical cookie that measures Website visits. Used to control page views.
Google Analytics	collect	Session	Analytical cookie that measures Website visits. Tracks the visitor across devices and marketing channels.
Facebook	fr	3 months	Used by Facebook to deliver a range of advertising products, such as real-time bidding from third-party advertisers.
Facebook	tr	Session	Unclassified pixel tracker.
DoubleClick	IDE	2 years	Used by Google DoubleClick to record and report the Website User's actions after viewing or clicking on one of the advertiser's ads for the purpose of measuring the effectiveness of an ad and presenting targeted ads to the user

 

View, modify or delete data
You have the right to view, correct or delete Your Personal Data. When processing of Your Personal Data is based on Your (explicit) Consent, You also have the right to withdraw this Consent at any time, or to object to this, without affecting the lawfulness of the processing based on the Consent prior to withdrawal. You also have the right to data portability. This means that You can submit a request to Crownsburg to send the Personal Data that Crownsburg has collected from You in a computer file to You or another organization mentioned by You. You can send a request for inspection, correction, deletion, data transfer of Your Personal Data or request for withdrawal of Your Consent or objection to the processing of Your Personal Data to info@crownsburg.com. To ensure that the request for access has been made by You, Crownsburg asks You to enclose a copy of Your proof of identity with the request. In this copy, make your passport photo, MRZ (machine readable zone: the strip with numbers at the bottom of the passport), passport number and citizen service number (BSN) black. This is to protect your privacy. Crownsburg will respond to Your request as soon as possible, but no later than within four weeks.

How we secure Personal Data

Crownsburg applies a security level for the processing of the Personal Data, which, within the possibilities of current techniques, is sufficient to prevent unauthorized access, alteration, publication or loss of Your Personal Data.

Your Personal Data is stored digitally by Crownsburg and is only accessible to authorized personnel within Crownsburg via personal login details and a password.

Processors

Crownsburg engages Third Parties to process Your Personal Data. These Third Parties (Processors) only process Your Personal Data on behalf of Crownsburg and Crownsburg enters into Processor Agreements with these Third Parties that meet the requirements of the General Data Protection Regulation.

Contact Crownsburg

If you have any questions about this privacy statement, please contact Crownsburg:

Name: CROWNSBURG
Address: Postbus 1666, Eindhoven, Netherlands
Phone number: 0629049990
Email address: info@crownsburg.com
Chamber of Commerce: 85529125

Amendments
This privacy statement can be changed from time to time, for example because the laws and regulations change. The most current privacy statement can be found at https://www.crownsburg.com . You are advised to check this privacy statement regularly for any changes. Changes to this privacy statement are effective when they are posted on the Website.

If you have questions, comments and/or complaints in general or about/related to this privacy statement, you can contact the Dutch Data Protection Authority via: 0900 – 200 12 01 or via the website https://autoriteitpersoonsgegevens.nl.

Version: January 2023